Refund and Returns Policy

Overview

At Beauty Supply Group, we are committed to providing you with the best possible shopping experience. We understand that sometimes you may change your mind or encounter issues with your purchase. Please read our refund and returns policy carefully.

  1. Money-Back Guarantee: We offer a 30-day money-back guarantee on eligible products that are not damaged. If you are not satisfied with your purchase, you may request a refund within [10] days from the date of delivery. To be eligible for a refund, the product must meet the following criteria:
  • The product is in its original condition, unopened, and unused.
  • All original packaging, tags, and accessories are intact.
  • The product is not listed as a non-returnable item (see section 5 below).
  1. Return Process: To initiate a return and request a refund, please follow these steps:
  • Contact our customer support team within [number of days] days of receiving the product.
  • Provide your order details and a clear reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization if your product is eligible for a refund.
  1. Return Shipping: The cost of return shipping for eligible products is the responsibility of the customer, unless otherwise specified by our customer support team. We recommend using a tracked shipping service to ensure the safe return of the product. Please retain the shipping receipt for reference.
  2. Refund Process: Once we receive the returned product and confirm that it meets the refund eligibility criteria, we will initiate the refund to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  3. Non-Returnable Items: Certain items are non-returnable for hygiene, safety, or other reasons. These may include but are not limited to [list of non-returnable items]. Please carefully review the product details and specifications to determine if an item falls into this category.
  4. Damaged Products: If the product you received is damaged during shipping or delivery, please refer to our customer support team and follow the guidelines provided in our Damaged Products policy.

Please note:

  • We reserve the right to refuse a refund if the returned product does not meet the eligibility criteria mentioned above.
  • Refunds are issued for the product price only and do not include any shipping or handling charges.
  • Promotional or discounted items may be eligible for a refund at the discounted price paid.
  • The money-back guarantee does not apply to items purchased through third-party sellers or marketplaces. Please refer to their respective refund policies.

If you have any questions or concerns regarding our refund and returns policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.